DCH Patient Portal
The DCH Patient Portal allows physicians to share your medical information online with you safely and conveniently. It is an online tool that goes a step beyond simply displaying information by helping you manage your healthcare easily and securely. Dearborn County Hospital encourages you to enroll in the Patient Portal as it presents a valuable opportunity for you to actively participate in your care.
To successfully enroll in the DCH Patient Portal, your email address must be on file with us. If you have not provided us with an email address, you will need to come to the DCH Health Information Management Department with a photo ID so that we can verify your identity in person. For more information, please contact DCH Health Information Management at 812-537-8250 or 800-676-5572, ext. 8250.
Common Questions You May Have
Where does my health information in the Portal come from?
All of the information in the Portal comes from your DCH Electronic Health Record. This ensures that you have access to the most accurate, up-to-date information possible.
How do I enroll in the Portal?
Enrolling in the DCH Patient Portal is easy. Click on the "New User Enroll Now" link above or click here. Complete the enrollment questionnaire by filling in your name, date of birth, a valid email address (the one you provided us during a visit to the hospital) and your medical record number (that we provided you during a visit to the hospital). We will send you an email with your one-time user name, password and a link to access the Portal. Click the link within that email to go to the Portal and enter your one-time user name, password and security question and click Log On. You will then be prompted to enter a new user name and password, and then you can begin to explore the DCH Patient Portal!
*You will have to read and accept a user agreement before you can become activated for the portal.
How do I access my medical record number?
Your medical record number is a six (6) digit number (sometimes referred to as “unit number”) and can be found on your ID bracelet, discharge instruction papers, and/or the DCH Patient Portal information given to you at the time of registration. If you are unable to locate your medical record number, you will need to come to the DCH Health Information Management Department so that we can verify your identity in person. You MUST have a photo ID for us to release your medical record number. You will also need to complete a “Request for DCH Medical Record Number for Patient Portal Enrollment” form (found here). For security reasons, we cannot give this information out over the phone or through email. For questions, please contact DCH Health Information Management at 812-537-8250 or 800-676-5572, ext. 8250.
What if I do not have my email address on file with DCH?
You will not be able to enroll in the patient portal, if we do not have a valid email address on file for you. You will need to come to the DCH Health Information Management Department with a photo ID so that we can verify your identity in person. Please contact DCH Health Information Management at 812-537-8250 or 800-676-5572, ext. 8250 for more information.
How do I log into the Portal?
If you are already registered for the Portal, click here. Then, simply enter your user name and password.
What if I forget my password?
If you do not remember your password, there is a “Forgot Password” button next to the log on screen. Once “Forgot Password” is selected, you will be prompted to answer security questions you have previously provided. You will be assigned a one-time password to the email account that we have on record here at DCH. Once you sign in with the one-time password, you will then be prompted to enter a new one.
How can I change my password?
Click on the “Preferences” button at the bottom of the DCH Patient Portal Homepage, and you will be taken to a section where you can make these changes.
Can my family access my Portal?
Yes, you can give family members access to your Portal by designating them as a proxy user (please see “What is a proxy user?”). This needs to be done within your healthcare facility and requires consent from you and your family member(s).
Is there a guest option for users to access the Portal?
There is no guest option for the Portal. Any user that has access to a patient’s record would need to have access as a proxy user (please see “What is a proxy user?”).
What is a proxy user?
A proxy user has access to your DCH Patient Portal record. Usually this proxy is a spouse or parent-child relationship, but can be anyone you designate. HIPAA (Health Insurance Portability and Accountability Act) indicates that written consent is required for a Proxy user to access a patient’s medical information. This form needs to be submitted to your healthcare facility in person with photo ID. You can find the consent form here.
Where can a user see which additional patients they have proxy access to?
By expanding Preferences, at the bottom of the screen there will be a list of patients that the current signed in user will have access to.
As parent or guardian, will I be able to see my child’s patient chart?
Child proxy access is available to parents of children 12 years of age and younger. Parents can request medical records in person at the DCH Health Information Management (HIM) department for their children 17 years of age and younger.
How do I view my medical chart information?
On the top menu, click the icon that says “Health Record” and that will allow you to view what is available in your medical chart information. Please note that all information may not be available and the information may not appear right away.
Are my physician office records available here?
No, you will need to contact your physician for information regarding office visits and appointments.
Who do I contact to discuss my results?
Contact your primary care physician or the provider who ordered the test.
Can I request a medication refill using the Patient Portal?
No, at this time we are not able to accept refill requests via the Portal. Please contact your pharmacy to request refills of your medications.
How soon after completion are the results and reports available on the Portal?
All available results and most reports are available approximately 36 hours after completion. Please contact your physician with questions regarding your results.
What does the Medication section of the Portal provide me?
The Medication area of the Portal provides the patient with a way to view your active home medications based on the information you gave us during your last hospital visit (inpatient, outpatient, ER). Medications may be accessed directly from the Portal Homepage or from the Health Record Homepage.
What is the red dot on the button about?
The red dot indicates “New” activity.
What is the purpose of the “Profile” button in the Portal?
The profile area of the Portal provides a way for the patient to view and request updates regarding demographic data, such as providers and emergency contacts.
Is my information safe?
Yes. Portal passwords are encrypted and URLs are rewritten so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your Portal. Also, a timeout feature protects your information if you leave the Portal page open. The information on the Portal is only a snapshot of your medical record, not the actual record. The snapshot is maintained on a secure server.
What if I have a technical problem with the Portal?
There is a Contact Us section on the homepage of the Portal that allows you to submit any questions you have regarding the Portal. You can also email any questions to firstname.lastname@example.org or call the DCH Patient Portal Help Line at 812-537-8488 or 800-676-5572, ext. 8488, Monday-Friday, 8:00 a.m. to 4:00 p.m. If prompted, please leave a message with your contact information.
Why is my account locked?
As a security feature, the system will automatically lock-out an account that has had 3 failed login attempts. If your account becomes locked, you must come to the hospital so that we can verify your identity in person. Please bring photo identification with you. We do apologize for any inconvenience, but it is necessary to ensure that your information remains secure. For questions or more information, please call 812-537-8488 or 800-676-5572, ext. 8488.
What is the purpose of the billing portion in the Portal?
The billing area of the DCH Patient Portal provides the user with a way to view outstanding billing accounts and view payment history. Upon clicking the “Billing” button, you are presented with a table of outstanding accounts. An account is considered outstanding if there is a payment still due by the insurer or patient.
For questions regarding the DCH Patient Portal, please call 812-537-8488 or 800-676-5572, ext. 8488.